GBTN Winter Newsletter – The Connections Edition

I wanted to focus this newsletter on connections and as I thought about that I kept coming back to this idea.  “Connections make technology, technology makes connections.”   Consider that a lot of tech is generated by connecting other tech together like hardware, software, functions, subroutines, devices, etc.  Then consider that tech like our phones, the internet, Facebook, Twitter, Skype etc. allows us as humans to connect. So it stands that, connections make technology, technology makes connections.  That’s what we are trying to do here at Grey Bruce Technology Network allow technologies that our members are experts at to connect and make more tech, as well as, allow members to connect through their shared interest in technology.

Our first meeting of 2018 featured some great connections.  Russ Ellis and team hosted us at the home of Ellis Gray Consulting and CTRE Productions in downtown Owen Sound.  It was great to see some new faces including the guys from Renewed Computers who not only have lots of hard to find tech bits but also some of the best holiday decorations and dahlias around.

Another connection at the meeting was Chris Herbert, founder of Silicon Halton. Chris and I connected at the Ag 4.0.1 conference in Meaford a few months back.  Chris has a long history of connections in the area from running a racquet ball club in Owen Sound, to family in Wiarton, and summer vacationing in Sauble.  Chris gave us some background on Silicon Halton and its development.  Like GBTN it started as a grassroots organization looking to connect people and businesses in technology.  Silicon Halton is now approaching its 100th meetup, with one every month that will mark Silicon Halton’s 100th month anniversary.  At that 100th meet up, local Wil McReynolds CEO of KP9 Interactive will be speaking along with other CEOs. Another connection made courtesy of GBTN.  Look for more connections to develop between Silicon Halton and GBTN in the future.

The tour of CTRE Productions green room was very impressive, with a lot of cool tech on display.  The green room allows CTRE to place anyone in virtually any environment they wish.  From a downhill ski run to a “Sports Centre” style set CTRE can put you there.  You don’t even have to remember your lines, CTRE is newly equipped with a tele-prompter, keeping your focus on message and not on words.  Within an hour CTRE can record, edit and have you out the door with a hard copy of your video.  Keep that in mind next time you are looking for a quick way to connect with your target audience.  On the consulting side Ellis Gray turns your business ideas into reality with a full suite of services from business plan design to execution.  They are currently working with a number of clients globally including a new local cidery.  I can’t wait to try the latest in craft cider from our area and see what else in the world Ellis Gray develops.

One more connection at the meeting that I want to mention.  Ross Barefoot, who is a 3D modeller/designer, came to one of our meetings last year after recently returning to the area.  At that meeting Ross met Russ from CTRE.  From there a connection was made and now Ross is part of the CTRE team.  Again connections make technology, technology makes connections.

Through connections made by starting the network I was asked if I would be interested in submitting an application to be on the city of Owen Sound’s Economic Development and Tourism Advisory Committee.  I thought it would be great opportunity to advocate for the tech sector in relation to economic development so I put in my application.  I was selected by council and now will serve a one year term on the committee.  Stay tuned for updates.

GBTN has a home! KP9 Interactive has graciously offered their HQ as the official meeting spot for GBTN.  The back room at Shorty’s was great, but our new home has the tools for members to showcase their tech and VR gaming.  Besides we can have wings delivered.

2 upcoming meetings are on the schedule.

Tuesday February 27th 7pm – KP9 HQ downtown Owen Sound – I am looking for 1-2 members who would like to present their tech to the group.  We wanted to give members a better opportunity to explain what they are up to in more detail.  Send me a message here or email if you’d like to participate.

Tuesday March 20th 7pm – Owen Sound & North Grey Union Public Library – Tim Nicholls Harrison, CEO of the library will be hosting us. He will show us the new 3D printer and other technology in use at the library.  Tim is also interested in hearing from members about what their vision of the library and technology would look like.

Cheers, Mike

Links to businesses and organizations mentioned in the newsletter.

OSNGUPL Facebook Page

GBTN – End of Year Newsletter

“Poof”, what’s that you ask, just the time vaporizer consuming another month.  It’s been a busy time with kiddos, events, work and Christmas prep but here we are with the End of Year Newsletter.  Just over a year ago on December 12, 2016 the Owen Sound Technology Facebook group was created.  It’s been a fun first year and has turned out much better than I could have imagined.  There have been many good meetings and a lot of opportunity to provide input from the technology sector into local governments. These meetings with the county and the city help with the goal to encourage more of “us” to relocate to the area / connect in the area. I am excited that we have a seat at the table and our input is welcomed.  I look forward to 2018 and beyond.

So what’s happened since the last newsletter?  Well let’s get right to it, shall we.

I attended the Grey County Economic Development mixer at Thornbury Cider in early November sponsored by Bluewater Wood Alliance and Incubator North .  It was a great opportunity to network and was nice to see a few members out at the event.  Both the Wood Alliance and Incubator North gave introductions about what they were all about. The wood alliance is a “cluster” which is a very interesting concept of what would be seen as competitors in the market working together to be stronger through innovation and best practice / knowledge sharing.   Incubator North based in Thornbury provides a space and assistance for ideas to come alive.  Started by Tom Andersen and James Palmer, the principles behind Palmer Andersen Design & Development, Incubator North has the ability to provide software services big or small to move an idea to market.

Next up was our end of year meet up at the new offices of KP9 Interactive .  An informal meet up with VR toys to play with and a tour of the office space provided a nice way to close out the 2017 meeting season.  April and Wil were wonderful hosts with a special KP9 shot creation (so yummy) and lots of snacks.  Wil gave us insight into the KP9 ExplorAR app and introduced us to beacon technology, a piece of equipment I was not familiar with before.  I have no doubt that the app and associated technology are going to be a game changer in tourism and marketing, all proudly developed here in Owen Sound. I have to say I may not be cut out for VR, it really messed with my perceptions, at times I was putting down the controller onto the virtual table, but it might have been the KP9 shot J

Later on in November I headed over to Meaford Hall for the Ag 4.0.1 conference. Being a resident of the “MoM” I was very happy to see it play host to this conference.  Many people have a bit of heartburn over the Hall but I love the venue and have seen so many good shows there, I am happy some of my tax dollars support it.  The hall made for the perfect venue for the Ag conference.  Ag 4.0.X is the brainchild of Philly Markowitz from Grey County Economic Development, Philly was very instrumental in connecting our group with Grey County and helping grow our numbers.  I was excited by the program and the connection of technology and agriculture, especially around farm automation and big data usage.  The I,Robot? Session was a very interesting discussion on the realities of switching to robotics and other tech solutions. It is apparent the future farmer will need to be more dependent on brain rather than brawn. Several sessions gave light to the massive amount of data being generated by farms and how this data can be leveraged to improve practices both in production and environmental protection. I believe furthering ag-tech in our area would be a great opportunity for the potential community hub and a program focus at the college, providing the necessary tech skills needed for our area farm community.

SWIFT update!  Middlesex County signed on with SWIFT in late October. This valuable addition means that SWIFT now represents the combined connectivity interests of ALL 15 members of the Western Ontario Wardens’ Caucus Inc. (WOWC) as well as the Town of Caledon, City of Orillia, City of Windsor and the Niagara and Waterloo Regions.   Here is a recent article from TVO about SWIFT.

I for one can attest to the reliance on towers for internet.  We are looking for property to build a new home and the availability of a connection to a GBTel tower is a primary consideration. I certainly hope we see fibre at least to our existing towers in the near term, leaving the “last mile” still delivered by wireless technology.  This approach would give me and others on the towers a faster link.

Our next meeting will be Tuesday January 23rd, 7pm at the CTRE Production Studios in Downtown Owen Sound.  I am excited to see Russ’ space and hear more about what CTRE and Ellis Gray Consulting are doing.  Russ has been a great supporter of the group and I believe along with Iain Campbell have perfect attendance for all our meet ups.  Appreciate the support guys!

So that wraps it up.  Again I thank everyone who has come out to meetings, your participation is vital in maintaining the groups profile in the community and further the goal of more tech people and businesses in the area.

Merry Christmas and Happy New Year to all.  See you in 2018, when I hope the time vaporizer slows down.

Cheers, Mike

OSTN – Autumn Newsletter

Hi Everyone,

Autumn is here! I really like the word autumn over fall, it makes me think of all the beautiful colors we get as the leaves turn where fall gives the season a depressing fall into winter feel.  Regardless of what you call it we all know what it means, winter is around the corner. But hey we love winter up here, bring it on!

It’s been a busy few weeks so let’s get right into the update.

Back to school meeting

On October 3rd we sat down at Georgian College with Lise Mollon, Business Manager – Georgian College and Savanna Myers, Economic Development Manager – Grey County to discuss the Community Hub: Skills Training, Trades and Innovation Centre.  We heard that the goal is to have the Centre up and running in the former Sydenham School by September 2018.  This is a very ambitious goal but one that I think is needed to show the community at large how serious the college, county and the rest of us are about making this happen. The plan is to have all services under one roof for the advancement of Skills Training, Trades and Innovation.  This will include onsite child care which I think is an excellent idea. The College will be an anchor tenant along with 3-4 others. The college and county were looking for input from the Network on what we would like to see in this centre to encourage and grow technology related industries in the area.   Several good ideas were brought to the table:

  • device library to aid in app development across various platforms
  • commercial grade 3D printer for rapid prototyping and product development
  • access to relevant server/network technology for training and development
  • focus the college/centre technology on an existing core competency in the region such as marine tech, ag tech, seniors tech, marijuana tech, nuclear tech and become known as a destination/leader for that specific technology
  • provide, extend offerings from the Henry Bernick centre locally
  • offer modular technology focused courses– weekends, nights – building blocks
  • create a culture of innovation – provide creative spaces and amenities like current tech companies
  • offer a traditional IT/programming 2 year course at OS campus so that youth coming out of high school have an opportunity to take it locally

The college and county welcome as much input and help as possible as they move forward with this bold initiative.  If anyone in the network would like to provide thoughts, ideas or would like to potentially assist in offering courses once the centre is running reach out to Savanna Myers

Are you most?

As you may know I signed up to be a host for Owen Sound’s “Are You Most” recruitment/marketing campaign.  I was asked to host a family from Waterloo who has a digital marketing software start-up and is looking to relocate close to water.  On Saturday night I took them to one of my favorite indoor places in Owen Sound, the Harry Lumley Bayshore Community Centre, to watch the Attack play.  The family has a 4 year old son and he was treated to 9 Attack goals by the end of the 2nd period, at that point he was ready for bed.  Sunday morning our families had a nice breakfast at Harrison Park Inn.  This gave us all an opportunity to connect and for the visiting family a time to ask both myself and my wife questions about the area.  After breakfast the kids played on the playground before the rain came down.  We suggested they hit up another one of our favorite spots before they left, Coffin Ridge Winery.  Reports back were they loved it. We said our goodbyes and both my wife and I thought that the family would be welcome and fun addition to the community.  Hope to see you guys here one day!  The experience definitely furthered my belief that the “Are You Most” campaign is a successful initiative and one that shows the city is looking outside the box.

A little side note on the campaign, if you happen across the latest copy of Escarpment Magazine you’ll find a picture of yours truly doing what I love to do, ride my bike, and yes that is a denim print cycling kit from Martin’s in Southampton.

Mayor’s Growth Plan Workshop

On October 18th I participated in the Mayor’s Growth Plan Workshop in Owen Sound.  The Mayor has assembled a working group to determine how to encourage community growth.  To assist this working group the city organized a community growth workshop which included a cross section of individuals from our community.  In the workshop we were broken into small groups and each group was tasked to identify the Strengths, Weaknesses, Opportunities and Threats (SWOT analysis) of marketing/attracting the city to various demographics.  Our group reinforced that the current Are You Most campaign and its target market should be a priority for the city.  There was also a lot of discussion about the public perception of Owen Sound both in the city and outside.  When asked to report back, the one key item that our group felt was a top priority was to change the perception of Owen Sound.  The day before the workshop the Mayor announced a bold initiative “30,000 by 2030”, looking to increase Owen Sound’s population to 30,000 by the year 2030.  I applaud the mayor for an ambitious goal and think that we are poised to move the population needle forward especially with the positive momentum in the downtown core, the community hub and the Sydenham Heights development.  In the end do I see the population reaching 30,000, no, but I do think it’s reasonable to think that we could hit 25,000.  I thought this was a very good workshop and was happy to participate on the Network’s behalf. It shows the commitment of the current city council to being progressive and thinking outside the box when it comes to encouraging growth.

Network Updates

We had a great suggestion at our last meeting that we start having members highlight their projects and expertise in more detail at upcoming meetings.  One member will be given the opportunity to highlight their projects and technical expertise at coming meetings.  This will allow members to better understand the skills and resources available locally which could lead to collaboration and/or business opportunities. I am still working towards adding member profiles to the website, hopefully once the “time vaporizer”, aka 2 month old + 2.5 year old slows down 🙂

Thanks to all those that came out to our “Back to school” meeting.

I am excited to announce our next meeting will be Tuesday November 21, 7pm at the new downtown offices of KP9 Interactive.  This will be our last meeting of 2017 so come on out to learn about KP9 and their suite of AR apps.

Cheers, Mike

OSTN – Back to School Newsletter

Hey Everyone,

My kids aren’t in school yet so no relief of sending them off for the day here but I hope some of you are enjoying some “kids at school” time.

In late August I attended a meeting at Georgian College organized by Grey County to discuss “The Case for a Dedicated Community Hub: Skills Training, Trades and Innovation Centre”.  This meeting brought together government and private sector from the area to discuss the current skills gap in today’s workforce and the potential of creating a Community Hub: Skills Training, Trades and Innovation Centre.  Dave Barrett of Ontario Youth Apprenticeship Program who led the workshop was very good at pointing out that creating a community hub is easy, sustaining it is the hard part and that is what they wanted feedback on from this group. After a presentation on the case for a community hub and the objectives of the meeting we were sat in groups for a round table exercise focused on the programs needed to bridge the skills gap and how to sustain a community hub.  I was excited by this meeting and thought that our network could lend some ideas on the sustainability of a Community Hub: Skills Training, Trades and Innovation Centre.

With Georgian College looking to address the skills gap with new course offerings as well as be a partner in the community hub and Grey County looking for input into the community hub initiative I thought what better than to get us all together and have a chat.  With our next meeting already scheduled with Lise Mollon, Georgian College Owen Sound Business Manager, to talk about technology courses at Georgian I reached out to Savanna Myers, Grey County Economic Development Manager, and asked if she would like to add the community hub to our discussion.  Savanna, a network member, was excited at the opportunity.  So just in time for back to school our next meeting will be Tuesday October 3rd, 7pm at Georgian College where we will discussion technology courses, skills gap and the community hub concept.  I hope to see lots of you out for this exciting opportunity to assist both Georgian and Grey County in shaping the future of technology in our area.

A number of other things are on tap for the next few months.

The Owen Sound and North Grey Library has reached out and asked for a meeting to discuss its new technology and makerspace.

I’ve been invited to participate in a workshop on community growth with the City of Owen Sound on October 18th look for a report in the next newsletter.

Owen Sound’s “Are You Most” campaign is in full swing.  Reports are that the response has been very positive with over 50 inquiries and 10 potential candidates so far.

Grey County is hosting a creative mixer which you may be interested in attending.  Details below.

WEDNESDAY NOVEMBER 8, 2017 – 6:30pm to 9:00pm, Thornbury Village Cider House, 90 King St. E. Thornbury ON

Hear from the leaders and champions behind cluster development. Guest speakers include Bluewater Wood Alliance and Incubator North.

A free business networking event for those interested in learning about, joining or starting an industry cluster. This event is ideal for entrepreneurs, business owners, community organizations, developers and real estate agents. Limited spaces available. Refreshments provided. Interested parties please RSVP to Mary Jane Hills or 519-376-3365 ext 6108

Cheers, Mike

OSTN – Summer Newsletter

Summer is here, for the most part.  Although the weather has been dodgy there is always lots to do, here’s hoping you all had time to get out and get some fun in.  We took in several of Owen Sound’s summer festivities.  There is something going on every weekend throughout the summer! The whole Maawanji’iding: Festival Canadiana Owen Sound – June 30 to July 9, 2017 was great.  The first weekend we went to Imagination Day.  It was great to see our friends at LaunchPad there with technology driven content for kids.  We hit the street festival one day where my daughter got to see snakes and reptiles. The following weekend we took in the Big Rubber Duck and some live entertainment.

On July 25 we had a meet up featuring Stan Didzbalis from the Bluewater Angel Investor Group , as well as Paulette Peirol City of Owen Sound and Chris Hughes of BC Hughes . Stan provided us with details about the Bluewater Angels and their efforts to grow the local economy through investing.  Paulette and Chris gave us the skinny on the Millennipreneurs Recruitment Campaign.

If you are familiar with Dragon Dens then you will likely be familiar with what the Bluewater Angels are looking for when approaching a potential investment. First the angels want equity, it’s not a loan. Each Angel decides whether or not to invest their own money.  A candidate may have one or more Angels make offers.  The Angels are looking for candidates with a strong business plan and if possible an existing customer base.  Any candidate must have a product/service that is scalable and being on the leading edge or providing a disruptive technology is an asset.  Stan said over 40 applications have been received but no funds handed out yet.  The Angels provide feedback to unsuccessful candidates so that they can sharpen their proposal.

The Millennipreneurs Recruitment Campaign is launching this month and is going to be a very unique marketing initiative from the City. Presenting the city’s challenges as opportunities to eager Millennipreneurs is a differentiator from other live/work/play campaigns.  A website will ask a series of filter questions to determine fit.  The questions will be bold and a bit cheeky an example Chris gave off the cuff was   “Do you like snow?” if the person answered no they would be linked to a site for Windsor economic development.  Successful applicants will be provided a weekend stay and be toured by ambassadors that are matched to the applicant.  Any of OSTN members interested in being an ambassador contact Paulette Peirol .  The more ambassadors we have the better matching can be done.  Whatever time commitment you can make will help.

I was excited to hear more about the Downtown River Precinct Plan. We will keep our eyes on this as it develops.

We are going to have a Summer Social on Thursday August 31, 7pm at Leith Beach.  Come enjoy hopefully nice weather and beautiful views.  Check out  to see what the view looks like when the sun goes down.  Bring a lawn chair, your favorite beverage and snack, chat tech or not with other members.

In the fall look for a meet up at Georgian College and maybe one at an exciting new tech spot downtown 🙂

Cheers, Mike

City Launches Millennipreneurs Recruitment Campaign

Hi Everyone,

I think this is a great idea by the city.  I have signed up to be an ambassador.

Cheers, Mike

Owen Sound, Ontario – Monday, June 12, 2017 – The City of Owen Sound is launching a new recruitment program to attract “Millennipreneurs” – Millennials who have an entrepreneurial spirit.
The campaign will leverage local ambassadors and community champions as hosts, offering qualified candidates the chance to “test drive” the city for a weekend.
The goal is to create a campaign that stands out and reaches a very targeted audience – young entrepreneurs looking to build a business in a community that is affordable, authentic and engaging, with cultural assets and outstanding outdoor recreation.
It’s a very competitive field, with numerous communities clamoring to attract people from the GTA and outlying areas who have been priced out of the housing market. The Owen Sound campaign is the only one that’s matching prospective candidates with local hosts and framing challenges as opportunities.
“We wanted to do something different,” said City Manager Wayne Ritchie. “This is certainly a new approach for us, but one that we are excited to embark on.”
The campaign is set to run from August to October 2017, and measurables will include website and social media traffic, the number of ambassadors, applicants, and people test driving the program, plus conversions to actual relocation. Once built, the recruitment structure can be used in consecutive years.
The City has retained BC Hughes Inc, Tourism Development, Management and Marketing, to assist with the program. “The goal for this campaign is to attract determined, strong people who will bring value to the Owen Sound community,” says Chris Hughes of BC Hughes.

For more information, please contact Paulette Peirol, Tourism Marketing Co-ordinator, at 519-376-4440 ext. 1245 or email to
The temporary Owen Sound City Hall location is 945 3rd Avenue East, Suite 230 (Second floor), Owen Sound, Ontario, N4K 2K8. The Owen Sound Visitor Centre is located at 1155 1st Ave. West.

OSTN – May Newsletter

Owen Sound Technology Network – Newsletter

Launch Pad

The Network took to the road on May 23rd holding our meeting at Launch Pad – Youth Activity and Technology Centre in Hanover, ON. Bernie Blakeney, Manager of Programs and Innovation, provided the group with a tour of the facility which was transformed from an old auto dealership.  The main building has a collaboration art space, computer lab, commercial kitchen, high bay open area and a new welding area.  There is another annex building for automotive and small engine programs. Bernie is pretty passionate about Raspberry PI and has helped the youth design console video games in one of the tech programs.   The commercial kitchen is a great space. Not only do they run classes there but they rent the space to local food producers so they can produce in a facility that lets them sell to retailers. Bernie told us a 12 year old started a local cookie company and is selling to the local coffee shop. What a nice boast to local entrepreneurship.  The welding area got me excited. Not because I am a big welder but because it was a space for learning a skilled trade.  There is a lot of work out there for skilled trades but there are limited avenues for youth to get engaged in them early.  Welding is an art in the nuclear industry and there is a prime employer in the neighbourhood. Bernie then told us of the social benefits of the centre.  The youth crime rate in Hanover has dropped considerably since the centre opened.  Launch Pad was also a component to Grey County’s bid for the Intelligent Community Forum prize.

We finished up our meeting at Launch Pad with some MacLean’s beer locally crafted in Hanover.  If you haven’t tried MacLean’s you really should!

Big Data in Owen Sound

I met with the dean Dale Schenk and business manager Lise Mollon at Georgian College a few weeks back for a brief introduction.  I brought up to them our first meeting and the fact that the group felt that the college would be a difficult partner in developing content that would encourage technology growth in the area.  The dean indicated that 2 changes in the Owen Sound campus would help.  First a full dean not an associate dean has been added to the college.  Previously the campus was always run by an associate dean which had less autonomy from the Barrie “mothership”.  Second a business manager position was created and filled.  I spoke of my idea around private industry, the municipality and college being the catalyst for technology growth along the same lines as the Waterloo model.  The dean indicated the campus would like to be a participant.  The college offered to host a meeting and continue our discussions.

A day or two after my meeting I read in the paper about Rolls Royce opening an office in Port Elgin to support Bruce Power.  I found out that Rolls Royce has a large presence in the nuclear industry.  One of the services they will provide Bruce Power is a data and analytics package that allows better maintenance and obsolescence planning.  This fits with the data analytics Rolls Royce does on aircraft engines, and could have an application in the marine industry as well.  I started connecting dots between Rolls Royce, Marine Industry, the marine simulator data, the electronic records of the hospital, the manufacturing data we collect at 10in6, basically “Big Data”.  I fired off an email to Lise suggesting these connections and a potential course offering.  I was greeted by a reply that indicated a Data Analytics program has just started to be offered in Barrie.

Could this be a program that Owen Sound offers, or even better becomes a leader in, I’d like to see it happen.

May 23 Meeting Notes

  • We had 10 people out to the meeting in Hanover. 3 new faces!  2 from Hanover
  • Discussed new ways of promoting the area and technology
    • Profiles on the website of members
    • Website improvements, pictures
    • Russ is interested in building some video content around technology and the area.
    • Guest bloggers to add relevant content
    • Video conferencing meetings – we are prompting technology and ability to be connected anywhere, this would be a good demonstration
  • Discussed meeting frequency
    • October – May monthly meetings alternating between a social networking meeting and a guest/topic focused meeting
    • June – September – meeting every other month topic or social
  • Discussed network and direction
    • Continue to evolve the network but focus on promoting/encouraging technology individuals and business to come to the area will be a core mandate

Next Meeting – July 25 – Bluewater Angel Investor Group – Stan Didzbalis

Upcoming meeting – September – Georgian College


Bluewater Angel Investor Group Looks to Invest in Technology Locally

The Bluewater Angel Investor Group recently launched and is looking for entrepreneurs that need assistance (funding / mentoring) to grow their businesses.

Here is a recent Sun Times article with more details about the angels.–angels

Stan Didzbalis spokesman for the group will be speaking at our next meeting in late June / early July.  Stayed tuned for the date.

Cheers, Mike

Panel Discussion at the Home Show

Russ from CTRE Productions is live broadcasting from the Home Show this weekend.

At 2pm on Saturday myself, Steve Furness Senior Economic Development Officer at Grey County and Greg from Sunfish Solar will be participating in a panel discussion on encouraging local business growth.

Watch live here:

Cheers, Mike


CRTC – Internet Providers – Competitor Quality of Service

Many of our members are customers of small internet service providers.  These providers currently have no choice but to use the existing infrastructure of the big guys.  These providers strive to provide a high level of service that meets or exceeds that of the big guys. Here is a chance for you to voice your opinion about new rules about to be set out by the CRTC.

Thanks to Iain for bringing this to my attention.

Cheers, Mike

As you know, we care a lot about our customers. And we spend a lot of time troubleshooting and improving our customer service. It’s at the core of what we do. But some of that lies beyond what we can do ourselves: it depends on rules set by the CRTC.

Well, we’re writing to ask for your help about issues we know matter to you — because we believe that sharing your story with the CRTC will make a real difference.

What’s this all about?

As you know, TekSavvy serves most of its customers over leased last-mile facilities. It goes like this. We pay incumbents a rental fee to use their line into your home. We interconnect that line with our Internet and phone networks. And we provide Internet or phone service to you over the combined system.

Most of the time, that works out. On rare occasions, it doesn’t. Now — as in, right now — the CRTC is asking for the public’s views about fixing two problems:

  • Renting the incumbent’s last-mile means renting their install and repair services for that last mile, too.  But the CRTC has few rules about how many no-shows or how fast those installs & repairs happen.  Shouldn’t it?
  • When the last mile is fibre in a new building or development, we still can’t lease it.  There’s a plan for that to change once a long list of technical questions is worked through.  Eventually.  But what happens in the meantime?

If either of these has ever affected you, frustrated you, or moved you, it’s time to tell the CRTC about it. Here’s how.

By end of this Monday (April 24): installs, repairs et al.

Until 8 p.m. Ottawa time this Monday, April 24, the CRTC wants to know what it should do about what it calls “Competitor Quality of Service” – rules on things like how many install visits are missed, how many repairs are delayed, how long last-mile service delays can last, and so on.

We know how often issues like these frustrate our customers. Well, this weekend, or Monday, are the time to tell that story to the CRTC.

They’ve boiled down what they’re looking for into a series of questions, and are looking for folks to type answers into an online form.

We’re asking you to click to that form Here are some of the main questions and our takes on them (all of which are posted at the bottom of this document, known as Telecom Notice of Consultation CRTC 2017-49):

Q2. Are market forces sufficient to ensure a high level of service or are Q of S regulatory measures required?

Market forces are the status quo — no rules. If those have meant frustration for you, here’s where you tell your story. How many times did you wait? Did you have to take the day off work? Why did it suck? Specify that you’re answering question 2.

Q3. If a competitor Q of S regime is required, what should its objectives be?

We don’t see why a TekSavvy customer should have to wait any longer than an incumbent customer for an install, for a repair, or for service. If you agree, say so — identifying that as your answer to Q3.

Q10. What specific services should be subject to the regime?

We think the last-mile lines we lease should be — it’s the link that we flow your Internet and phone services over. We call that “Wholesale Network Access”, if you’re looking for a term. Don’t forget to note you’re answering Q10.

It’s clunky. But it could make a huge difference. Consider stepping up.

By end of next Monday (May 1): fibre me up?

Is fibre the only Internet access option where you live? But you want your ISP to be an independent, like TekSavvy?

If you’re moving to a new building or development, we can’t lease the last-mile fibre there. Eventually, we will. But it’s taking an awfully long time. How much longer? To be honest, noone quite knows.

Well, until 8 p.m. Ottawa time next Monday, May 1, the CRTC is asking for comments that either support, or oppose an application by our industry association, the Canadian Network Operators Consortium (CNOC) to expedite wholesale access to fibre where there are no other options, so we can quickly fill service gaps in vigorous competition.

Tell the CRTC that competition matters to you, and that you want them to break down the fibre wall, not eventually, but soonest. The fill-in form to that is here.

Gang, we wouldn’t ask if it wasn’t important. This time, it really is. The CRTC’s asking, so if you’re answering, now’s the time.